A die cutting machine is a long-term investment — the supplier behind it matters as much as the machine itself. Every Yuancheng machine ships with installation support, operator training, English documentation and a spare parts guarantee that lasts the life of the machine. Here is exactly what you get after the wire transfer clears.
Most machines are installed by our engineers via live video call: we guide your technicians through unloading, levelling, power connection and first production run — typically 2–3 days. On-site engineer dispatch is available for larger projects.
Remote training sessions for your operators and maintenance staff covering daily operation, die mounting, make-ready, common faults and routine maintenance. Recorded sessions and illustrated English manuals are included for every machine.
Wear parts are stocked in volume and dispatched promptly after confirmation. Every machine ships with a recommended spare parts list, so you can hold the right stock locally from day one. Parts remain available for the lifetime of the machine.
Technical questions are answered by engineers, not call-centre scripts — by WhatsApp video, WeChat or email, within 24 hours in working days. Send us a short video of the issue and in most cases we diagnose it in the same call.
Electrical diagrams, operation manual, maintenance schedule and parts book — all in English, in print and PDF, so your technical team is never blocked by a language barrier.
12-month warranty from commissioning on the whole machine, with extended warranty options for key components. Faulty parts are replaced free of charge within the warranty period — parts by air, guidance by video.
| Day 1 | Machine arrives; we join by video call for unloading, positioning and levelling guidance |
|---|---|
| Day 2 | Power-on check, lubrication setup, first test sheets with your dies and board |
| Day 3 | Speed build-up to production rate, operator training session 1, fine-tuning |
| Week 2 | Follow-up video call: review output quality, answer operator questions, confirm maintenance routine |
| Ongoing | Fast spare parts dispatch, lifetime technical support, annual maintenance reminder |
Tell us where you are and what you plan to produce — we will walk you through installation options, spare parts planning and support in your time zone.